What Not to Say in a Nurse Case Manager: A Guide to Effective Communication
Nurse case managers are essential in coordinating patient care, acting as intermediaries between patients, healthcare providers, and insurance companies. Effective communication with them is crucial for ensuring patients receive the best possible care. Conversely, certain statements can undermine this relationship and negatively affect the care process. Here’s a guide on what not to say to a nurse case manager and why avoiding these pitfalls is important.